Many surveyed health care executives say that efforts to measure the return on investment in electronic health record systems should begin earlier, according to a report from Beacon Partners, a Massachusetts-based health care consulting firm, FierceEMR reports.
For the report, Beacon Partners surveyed more than 300 health care executives over the summer about how they use performance measures to evaluate the ROI of EHR systems.
Measuring ROI
The report found that:
40% of respondents said that they use performance measures to evaluate the ROI of their EHR system;
36% said that they were satisfied with the degree to which their organization uses performance measures to evaluate the ROI of their EHR system; and
32% said that their organization started using performance measures after EHR implementation for at least one patient care area.
Fifty-one percent of respondents said that their organization should have implemented performance measures sooner to evaluate the ROI for their EHR system (Hall, FierceEMR, 10/25).
Use of Clinician Feedback
The report also found that 78% of respondents said that they collect feedback from physicians and nurses to gauge EHR satisfaction. Of those respondents:
60% of respondents said that they use clinician feedback to help plan enhancements and improvements to EHR systems; and
55% of respondents said that they use clinician feedback to determine EHR training or support needs (Miliard, Healthcare IT News, 10/25).
