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Patients Want Access to Web-Based Health Care Services, Survey Finds

Many patients want to use online health care tools, but few have access to  such services, according to a recent survey by market research firm Harris  Interactive, FierceHealthIT reports (Byers, FierceHealthIT, 9/17).

For the survey, researchers polled 2,311 U.S. adults between July 16 and July  23. They found that:

  • 65% of respondents said having online access to their medical records is  “important” or “very important,” but only 17% reported having such access  (Roney, Becker’s Hospital Review, 9/13);
  • 62% said having access to an online health cost estimator is “important” or  “very important,” but only 6% reported having such access (Pogorelc, MedCity News, 9/11);
  • 53% said the ability to email their physician is “important” or “very  important,” but only 12% reported having email access to their doctor;
  • 51% said the ability to schedule appointments online is “important” or “very  important,” but only 11% reported that their physician offered such tools; and
  • 50% said the ability to pay medical bills online is “important” or “very  important,” but only 10% reported having access to such  tools (Becker’s Hospital Review, 9/13).

Source: iHealthBeat

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