Hospitals within six different health care systems saw a boost in patient satisfaction scores following the implementation of interactive monitors that allow patients to communicate with staff and access information about their condition, according to a recent white paper from the Beryl Institute, Fierce Healthcare reports.
About the Monitors
The interactive monitors allow patients to:
Access post-discharge instructions;
Ask clinicians about their care;
Inquire about food menus;
Read about their medical condition; and
Request help with minor tasks.
In addition, the interactive monitors allow clinicians to respond to less urgent patient inquiries electronically and to respond to more pressing issues in person.
Findings
According to the Beryl Institute, implementation of the monitors helped:
Increase scores for patient satisfaction with educational materials by about 42%; and
Raise scores for overall patient satisfaction by at least 10% (Jackson, Fierce Healthcare, 3/9).
