How do you communicate with your patients?
As you know, Patient Relationship Management is becoming a huge topic for providers/practices and they are looking for ways to improve the overall engagement process with their patients. The below information will provide several ways our solution is improving the way practices communicate with their patients. I would love to discuss this further to determine what areas we might be able to improve your clinic’s patient engagement process.
Appointment Reminders
Reminding patients of their appointments at the right time, with the right media, and using the right message can dramatically improve your efficiency as an organization. Missed appointment notifications can also be an opportunity for revenue if handled properly. Let our best-practice solutions go to work for you today!
Preventive HealthCare Alerts
Custom, provider-specific criteria chosen in the Relatient cloud-based interface creates a policy of automatic health reminder events that will contact patients on behalf of their care provider, and will enable a personalized outreach effort that is both consistent and effortless. Use the power of text messaging, email, automated voice, and social media to enable a more compliant and healthy patient population.
Collections Reminders
Focusing on the forgetful & distracted patient accounts by deploying timely automatic reminders can take away extra cost and burden of manual follow-up, while insuring that every possible dollar is collected before an account is written off or sent to an expensive collections agency. Deploying automated collections reminders while giving your account holders the opportunity to settle balances immediately will give your organization new financial advantages.
Mass Notifications
Occasionally, you may have a message that needs to be heard across your patient population, or by a filtered sub-section. In seconds, Relatient can notify your patients or other population targets with any message you desire.
Patient Satisfaction Surveys
Satisfaction surveys are not only healthy for your business, but they are becoming mandatory in order to participate with certain healthcare plans. Relatient simplifies the process and makes Patient Satisfaction Survey results available anytime via our robust online reporting engine.
Benefits
There is no hardware or software to purchase! With our superior customer service and competitive pricing, we are sure that our solution will be a huge asset to your practice!
Does your current EMR digital faxing module create nightmares for your office staff when trying to send and receive medical information? Do you constantly get error messages or not enough user licenses? If so, we have an awesome solution that can directly integrate with your EMR system.
Incoming faxes can easily be routed to network folders, email addresses, etc. for quick pickup by your EMR. Need to send a fax out… use our easy “Print to Fax” that loads in your print driver.
There is no need to continue using your EMR’s digital faxing module when there is a better more cost effective solution on the market today!
To find out more about our digital faxing solution… Feel free contact us at 615.425.2719!
Are your no-shows to high? Patients late for their appointments? The best way to solve these issues are with automated appointment reminders. Pulse has an awesome solution that can help reduce your no-show rate and drive more revenue. For more information, please contact us at 615-425-2719.
Every patient has unique healthcare needs and availability. With the Genitech Connect, you can ensure that your patients keep the appointments they make, without spending valuable employee time making manual phone calls. The Genitech Connect is the ideal solution for high-speed, low-cost, mass delivery of health care appointment reminders and medical notifications that require little or no human assistance. Automating healthcare appointment reminders can reduce no-shows, minimize lost time and increase revenue!
Our proven system can simplify and improve communication between you and your patients. Using advanced technology, Genitech Connect can deliver customized voice messages to thousands of patients in minutes. With a cost-effective pricing structure, Genitech Connect enables you to manage appointment reminders seamlessly and affordably.
Benefits Include:
There is no hardware or software to purchase! With our superior customer service and competitive pricing, we are sure that our solution will be a huge asset to your practice!
Source: Pulse Practice Solutions
Pulse Practice Solutions has years of experience deploying digital faxing solutions for Healthcare practices. If you would like to take your faxing processes digital, give us a call at 615-425-2719.
Digital Faxing…sounds simple and somewhat old technology. Right? Well, you might be surprised on the amount of practices still faxing the old fashion manual way. Is your practice still sending and receiving paper faxes? If so, there is a better way and we can HELP!
Digital Faxing is a great tool for practices and provides the best option to securely send and receive confidential information about patients, providers, and insurers.
We often hear these statements from our clients:
We spend to much time faxing documents…Incoming faxes often get lost and are picked up by the wrong person…We are spending to much money on paper, toner and fax machine contracts…There are always wait times because the fax machines are tied up…
Our response is…digital faxing would be a GREAT solution for you!
Fax documents in seconds…incoming faxes can be routed to email, network folders, EMRs, PMS, etc…eliminate costs that are associated with faxing such as paper, toner, maintenance contracts, etc…and most of all, fax when you NEED too!
Why you should INVEST in digital faxing:
Source: Pulse Practice Solutions
Pulse Practice Solutions has years of experience of converting medical charts for EMR systems. If you still have paper charts and are needing to get them into your EMR, don’t hesitate to contact us at 615-425-2719.
Scanning your medical records is imperative! With profit margins continuing to get smaller in medical practices it’s important to increase efficiency in all areas. Streamlined management of medical records and the process of digitizing them is one key component of creating a leaner, more cost effective practice.
The time lost spent going from one location to another trying to find a particular page in a patient’s chart is something that many office managers and doctors forget to think about. Time is such a precious resource for medical doctors and their practices! There is only so much time in a day and so many patients that can be seen by one doctor. Eliminating the physical aspect of searching for files by scanning your medical records is one key to improving the efficiency of your practice.
Pulse Practice Solutions provides patient chart conversion services for Healthcare organizations that have or are planning to implement EMR solutions. We convert paper charts to indexed images, named PDF files, or any other digital format needed for import into new or existing EMR or Practice Management systems.
If you are looking to reduce costs, streamline processes and improve productivity, the time is now to take your practice electronic!
Pulse is one of the industry leaders in providing automated reminders for Healthcare practices. If you have a need or interest regarding this type of solution, feel free to contact us at 615-425-2719.
Sending text messages and other electronic reminders might improve medication adherence in the short term, but the long-term effectiveness of the strategy remains unclear, according to a review published in the Journal of the American Medical Informatics Association, CMIO reports.
About the Review
For the review, researchers from the Netherlands analyzed 13 studies that evaluated the effectiveness of medication reminders delivered through:
Review Findings
The researchers found that in all but two of the studies, the electronic reminders contributed to a “significant improvement” in medication adherence over a short time span of six months or less. They noted that the long-term effectiveness of electronic medication reminders was unclear (Durben Hirsch, FierceHealthIT, 4/30).
The researchers wrote that text messages and other electronic reminders “appear to be easily integrated into patients’ lives. As such, this seems to be a simple intervention for both patient and professional for enhancing medication adherence” (CMIO, 5/1).
The study authors also called for further research to examine how often electronic medication reminders should be sent (FierceHealthIT, 4/30).
Source: iHealthBeat
Are you looking to streamline your back office processes such as billing and HR? If so, our document management solution would be a great fit for your practice. Give us a call at 615-425-2719 to learn more!
EMR is here to stay but many practices are finding out that these systems are not the golden ticket to process improvement and automation. While EMR focuses on the patient chart, there are other processes that create a ton of paper! Many managers are asking… what else is out there to help my practice go “Paperless” and streamline other processes while leveraging my EMR investment?
At Pulse, we have an answer! With our Electronic Filing Cabinet, it will allow you to capture and store other documentation that your practice handles on a daily basis such as AP/AR, HR, Contracts, EOB’s, etc.
Not only can we provide a solution to automate these processes, we can easily integrate with your EMR to fully maximize your investment!
To learn more click here…
Are you wanting to take your practice “Paperless”? If so, contact us at 615-425-2719 and we will explain how we can help!
EMR is here to stay but many practices are finding out that these systems are not the golden ticket to process improvement and automation. While EMR focuses on the patient chart, there are other processes that create a ton of paper! Many managers are asking… what else is out there to help my practice go “Paperless” and streamline other processes while leveraging my EMR investment?
At Pulse, we have an answer! With our Electronic Filing Cabinet, it will allow you to capture and store other documentation that your practice handles on a daily basis such as AP/AR, HR, Contracts, EOB’s, etc.
Not only can we provide a solution to automate these processes, we can easily integrate with your EMR to fully maximize your investment!
For questions or more information on how our automated appointment reminder solution can help reduce your No-Shows, feel free to contact us at 615-425-2719.
If you’re looking to increase patient attendance rates, you may want to investigate an automated patient reminder system that integrates with your practice management system. These types of solutions are proven to reduce patient no-shows.
How do they work?
The automated patient appointment reminder software creates a message for each of your patients that has a scheduled appointment. The system then uses the stored phone number to dial out and leave the message. The message typically includes the date and time of the appointment, the name of the provider being seen and maybe event he appointment reason. Depending on how data is stored in your practice management or scheduling system, the message may also include more customer information like the reason for the appointment and/or any special instructions required for the patient prior to the visit.
After hearing the message, the patient can typically opt to press 1 to accept/confirm the appointment time and/or press 2 to request that a new appointment time be booked.
By streamlining the patient reminder process, practices have seen significant reduction in their patient no-show rates.
Source: Harmony Healthcare IT Blog
For questions or more information on how our automated appointment reminder solution can help reduce your No-Shows, feel free to contact us at 615-425-2719.
When a physician hears “What is your hourly rate?” she most likely assumes the question is directed to an accountant or an attorney. Unfortunately, physicians rarely think they possess an hourly rate like other professionals.
While it’s true that payment systems do not lend themselves to billing an hourly rate, every doctor has one. Not realizing the importance of hourly compensation causes many practices to fail to appreciate the enormous value of strategic scheduling, and most importantly, the need to keep their schedules full. You should think of your “no show” patients as time-pickpockets. They steal your opportunity to completely schedule your day with revenue-producing visits.
In our increasingly casual society, it can be difficult to know how to end the no-show trend. Some doctors think overbooking is the answer; but that only reflects poorly on their practice. They’re bound to find that if every patient shows up, they’ll leave with a low opinion of the practice as a result of long waits and disorganized scheduling. Practice reputations can be tarnished not only by word of mouth, but also word of mouse. Disappointed patients can also broadcast their dissatisfaction online using ratings websites such as Yelp.com.
So what can you do to help your patients arrive at your practice every time they are scheduled for a visit? Here’s a step-by-step method to recalibrate your thinking about no-show prevention:
1. Assign a responsible staff member to be the scheduling czarina and to champion “Operation No Show.” Appoint only one person to guard your valuable time. If everyone is in charge of your schedule, then no one person really “owns” the results.
2. Track every no-show patient in your computer system. For a variety of reasons, including medico-legal issues, you should not delete failed appointments. Instead, track them in your computer system by creating a no-show tracking code (i.e., DNKA — Did Not Keep Appointment).
3. If you are a specialist, inform referring doctors if their referred patients don’t show up for scheduled appointments. It is easier for the referring docs to track the status of patients using their EHR if they hear directly from you; and you don’t want them wondering why you haven’t sent them a report.
4. Follow up with missing patients. If you are a specialist or surgeon, and the patient is in a global period, you probably want to know that the healing and recovery process is moving along as planned — even though you are not paid for the visit. It’s a good idea for staff to call and check up with patients or their caregivers (especially if the patient is a child), and note the conversation in the chart. Sometimes patients just feel better, and assume they don’t need to come to their appointment.
5. Analyze the data like the airlines do. Look for patterns in no-show appointments, analyze both the day of the week, and the time of day. Certain days typically yield more no shows; usually Monday and Friday are the worst days. Also look for differences among physicians over a period of time.
6. Rethink your appointment reminder protocols. Some offices are sporadic and inconsistent in sending patient reminders. These are a few examples of how you can to improve your reminder process:
• Send a reminder using a self-addressed envelope. Patients can address the envelope at check-out. One OB/GYN office uses this technique to remind patients to schedule their annual Pap smear. A radiology practice successfully uses the same method to send mammogram scheduling reminders. It’s harder to ignore a piece of mail in your own handwriting.
• Implement new technology. Technology solutions can help you automate patient reminder e-mails and/or text messages, using the parameters that you set up. Thus, it doesn’t matter if your staff isn’t in the office to make a call. This method also allows your practice to receive a text or e-mail response back from the patient, to confirm that they are coming to their appointment. Using technology makes sending reminders easy and seamless, and also cuts down on your telephone volume.
• Allow patients to pre-register for appointments online. Pre-registration is a signal that the patient intends to show up. Through implementation of patient portals, many offices have found a correlation between patients who complete their demographic and health histories online, and low no-show rates.
• Ask for a deposit. Some out-of-network physicians and aesthetic-oriented practices also ask patients to make a deposit toward their appointments — just like high end hair salons and restaurants. Your practice, like other service businesses, suffers economic losses if customers don’t show up, so this deposit acts as a sort of insurance.
In the end, value your patients’ time, as well as your own. Make a concerted effort to see people within 15 minutes of their appointment and you’ll see their willingness to return the respect by coming to their appointments.
Source: Physicians Practice
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